Returns & Exchanges

At Ampace, we stand behind the quality of our products and offer a 30-day window for returns or exchanges on items in their original condition. We aim to ensure your complete satisfaction with every purchase through a streamlined and transparent resolution process.

1

Initiate Your Request

Contact our dedicated support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all manuals, accessories, and promotional materials are included to avoid restocking fees.

3

Ship to Ampace

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Inspection and Refund

Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing