Frequently Asked Questions

Everything you need to know about your Ampace shopping experience.

What shipping methods do you offer and how long does delivery take?

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.

What is your return policy for Ampace products?

We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Are my payment details secure on your website?

Yes, we use industry-standard SSL encryption and partner with trusted payment processors like Stripe and PayPal to ensure your financial information is 100% protected.

How can I track my order once it has been shipped?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your package in real-time.

Do you offer international shipping outside of the country?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Does Ampace provide a warranty on electronic goods?

Yes, all our electronic products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.